LOG INREGISTER- Monday – Friday
- 9:00 AM – 6:00 PM CT
- Saturday
- 10:00 AM – 4:00 PM CT
- Sunday
- Closed — urgent issues reviewed; replies by the next business day
- General inquiries
- within 1 business day
- Account access issues
- within 4 business hours during support hours
- Payment or billing disputes
- within 1–2 business days
- Redemption inquiries
- within 1–3 business days
- KYC / verification issues
- within 1–2 business days
- Privacy rights requests
- within 30 days, as required by law
Quick answers
The questions we get most
Each one links to the page that answers it.
How do Gold Coins and Sweeps Coins work?Gold Coins are for play and cannot be redeemed. Sweeps Coins can be redeemed for prizes once played through.How do I get Sweeps Coins without buying anything?Request them by mail. Handwrite the request described on the Free Entry page and in the Sweepstakes Rules, and send it to OnPoint Administration LLC, Attn: AMOE / Sweeps Coins Request, 8080 N Central Expy, Suite 1700, Dallas, TX 75206. Each valid request is 5 Sweeps Coins. No purchase is necessary, and an online form does not grant them.How do I redeem a prize?Verify your identity once, then redeem from the Redeem page. Playthrough has to be complete first.Where is my welcome bonus?It lands when you verify your email. Your active bonus and its playthrough are on the Rewards page.I want to take a break or set a limit.Limits and self-exclusion are in your account settings. The Responsible Gaming policy explains each option.Which states can play?The sweepstakes rules list where play is offered and the age you must be.